1/1997–12/2003               The Manhattan Club                            New York, NY

CIO

·         Researched and implemented Predictive dialer software to maintain and increase productivity while complying with new federal regulations.

·         Developed and integrated Web technologies to support marketing and customer service. Implemented e-mail and e-mail newsletter systems.

·         Contracted and assisted PCC software to develop what is now the best selling
sales and marketing software for the Timeshare industry.

·         Implemented and integrated a Predictive Dialer telemarketing system.

·         Assisted Sales and Marketing in introducing new products.

·         Implemented WAN technology that allows a cost effective out of state centralized reservation system. This technology was later adopted by PCC and is now an important part of their product line.

·         Implemented the RCC UNIX based software system. Later assisted in converting
the UNIX data to the PCC Windows Server environment.

3/95 – 12/96                           Polo Towers                                             Las Vegas, NV

Systems Specialist, Trainer

·         Wrote training manuals and conducted classes for RCC UNIX system.

·         Registered www.polotowers.com , wrote original award winning web pages.

·         Implemented Novell based modem pool for company-wide internet access.

·         Implemented Microsoft “office suite” software as Novell server based system.

1993–1995                              Next Day Tax Service                                Las Vegas, NV

MIS Director

·         Managed the installation of a 12 site Novell WAN.

·         Managed, organized and coordinated the transfer of electronic tax files from the
sites to: a processor in Georgia/bank in Chicago/IRS in Utah/returned to our central office with a digitally encoded approval within an 18 hour window.

·         Coordinated printing of approved tax forms and certified refund checks for delivery to remote sites with a total turnaround time of 1 day.

1989–1990                              Western Education Network                    Las Vegas, NV

President/CEO

·         Managed this nationally accredited vocational school.

·         Maintained accreditation and managed federal funding.

·         Installed all necessary technology for tracking and reporting on compliance with accreditation standards.

1989–1990                              Rosston College                                    Los Angeles, CA

Vice President

·         Managed this nationally accredited vocational school.

·         Managed the development of new courses, hired and trained instructors.

·         Installed all necessary technology for tracking and reporting on compliance with accreditation standards. Comment from accreditation committee “This is the school of the future”.

Logonet - Graduated 3 year course, Philosophy – Ontological Design. 1986–1989

Completed various certificate courses including:
    600 hours computer programming.
    Real Estate (passed NV Real Estate exam)
    Curriculum Development (Ohio State)
    Western Electric – 6 certificates in computer technologies

Fairleigh Dickinson University – 35 credits of Business Management (1971)

Brazilian Portuguese    - Fluent: Read, write, and speak
German                         - Basic Conversation: Read, speak
Spanish                         - Basic Conversation: Read, speak

“Discovering CD ROM” By Jim Luciano. The Las Vegas Computer Chronicles. Volume 1, Number 3, Page 1, April 1993. Gao Publishing.

“Experts in Computing” By Jim Luciano. The Las Vegas Computer Chronicles.
February 1993. Gao Publishing.

“Computers and Learning” by Jim Luciano. Unpublished work of authorship, used in several trade schools. This paper aids in accelerating the learning curve and boosting self-esteem.

“The Computer Guys” – Radio talk show by Jim Luciano. KLAS 1230 AM. Live
call-in talk show. Guests covered various areas of expertise, but questions were accepted on any computer related subject.

ARDA American Resort Development Association
1996 to 2004

ACCSCT - Accrediting Commission of Career Schools and Colleges of Technology 
                      (Formerly:  NATTS - Nat'l Assoc of Trade & Technical Schools)
    1986 - 1989  Educational Advancement Committee
    1988 - 1990  Professional Development Committee

Furnished on request.